ATS is committed to our customer satisfaction. We stand behind our products and will attempt to correct any fitment issues you may have, usually free of charge.
Returns – No returns for credit will be considered more than 30 days from date of shipment. No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if they were purchased directly from ATS Machine Safety Solutions and must be returned in unused condition and in the unopened, original packaging - due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging. Retail, commercial and government customers must request an RMA within 10 days of receiving order for a full refund of the purchase price.
Warranty – ATS Machine Safety Solutions products are warranted against defects in packaging, material and workmanship for 1 year from the original purchase. This warranty does not include accessories, parts or equipment sold hereunder that are manufactured by someone other than ATS Machine Safety Solutions. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty.
Restocking Fee- All returns are subject to a 15% restocking fee.
Contact ATS and obtain an RMA (Return Merchandise Authorization) number. Pack the items securely using the original packing material and box.
Include the following information with your shipment:
- Name, shipping address, and phone number
- Description of the product(s) you are returning
- Reason for return
- Copy of the packing slip or email confirmation
Using UPS or FedEx, please return to:
ATS Safety 488 Fairview Rd Sylva, NC 28779 Attn: Returns & Exchanges - RMA # Shipping charges are not refundable
No returns on lathe guards or any special order items such as control panels